Contacts and Information Page
For Data Center Deliveries:
Please call Sales for address and access information.
Sales Contacts and Information
Mailing Address
Attention: WHW1 Sales
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055
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Sales Office Hours
Sales office hours:
Monday to Friday, 9 AM to 6 PM, Pacific Time (PDT)
Saturday to Sunday, 10 AM to 6 PM, PDT
Voice messages are checked on regular intervals by Support after Sales office hours.
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Billing Contacts and Information
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If you do not have email/Internet access, then use phone.
Global: 1-408-985-4579
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Email & Mailing
billing@whw1.com
Attention: WHW1 Billing
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055
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Online CBI
Customer Billing Interface (CBI)
Click to go to CBI now.
(Secured Login)
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Support Contacts and Information
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Support Procedure and Information
If you need to communicate with Support, and you do not have email, then please use the Support Form, or call the private numbers that have been given to you for immediate support.
If you do not have any of the private numbers given to you, and you do not have Internet or email access, then please call Sales immediately.
Support is 24 hours a day, and every day. Our support response is among fastest!
Note that support listens to Sales voice messages on regular intervals after Sales office hours.
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Help with using the Control Panels:
Control Panel Help is built directly into the hosting control panels right where you need it while you are using it, and are accessed by a simple click of a button. Both help documents, and how to steps, and video tutorials can be accessed immediately when you need the help. You can refer to the help document that is relevant to the feature you are using while logged into the hosting control panel. Simply log-in with your site Administrator username (hosting control panel username or cpanel username), and then either click on the Help link on the page, or the special Help on the top right corner of the page, or an icon that says video tutorial. The Help on the top right corner of each page brings up help information for the specific page you are on.
Network or System Administration Information
Email & Mailing
admin@whw1.com
Attn: WHW1 Net-Admin
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055
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Net-Admin Additional Information
Net-Admin is only available for communication with email or mail. Sales can assist with any immediate communication to Net-Admin.
Net-Admin is 24 hours a day, and every day.
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Regarding ABUSE:
Any Network or Server or Service Abuse of any kind should be reported to:
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